Immigration & Checkpoints Authority


e-Update of Address


Frequently Asked Questions (FAQs)


  • What is e-Update of Address?
  • Who can use e-Update of Address?
  • Can all sponsors use e-Update of Address?
  • Can I access e-Update of Address without a SingPass?
  • How can I apply for a SingPass account?
  • Can I obtain a SingPass if I am overseas?
  • Can I use e-Update of Address to update my sponsored applicant's details while I am overseas?
  • What would I need to update the address of my sponsored applicant?
  • What is the average processing time for updated details to be reflected?
  • Any fee charged for using e-Update of Address?
  • How would I know if I have successfully updated all details? Will there be any form of acknowledgement?
  •  
    Q1:
    What is e-Update of Address?
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    A:
    It is a web-based system that allows the local sponsor with SingPass to update the address of the sponsored applicant online.
     
    Q2:
    Who can use e-Update of Address?
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    A:
    Singaporeans who are valid SingPass holders and have sponsored their spouse, for long term pass holders (eg. Student's Pass/Long Term Visit Pass) can access e-Update of Address to update the address on their behalf.
     
    Q3:
    Can all sponsors use e-Update of Address?
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    A:
    All sponsors who have a valid SingPass can access e-Update of Address and will be able to perform address updates on behalf of their sponsored applicant if the sponsored applicant's pass is valid.
     
    Q4:
    Can I access e-Update of Address without a SingPass?
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    A:
    No, you must have a SingPass account in order to use the system.
     
    Q5:
    How can I apply for a SingPass account?
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    A:
    You can apply for a SingPass account by either:
    1. accessing the Singapore Government's SingPass website at http://www.singpass.gov.sg; or
    2. proceeding to the nearest SingPass counter location where a SingPass can be issued to you immediately.
    Please visit the SingPass internet website for more information.
     
    Q6:
    Can I obtain a SingPass if I am overseas?
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    A:
    If you are currently overseas, you can submit an online request for SingPass at http://www.singpass.gov.sg. The SingPass details will be posted to your official address maintained with the Government of Singapore. For more information on this, please visit http://www.singpass.gov.sg.
     
    Q7:
    Can I use e-Update of Address to update my sponsored applicant's details while I am overseas?
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    A:
    If you are currently residing or working overseas, you can still access e-Update of Address if you have a SingPass.
     
    Q8:
    What would I need to update the address of my sponsored applicant?
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    A:
    You should have the following:
    1. A valid SingPass;
    2. New address
    Q9:
    What is the average processing time for updated details to be reflected?
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    A:
    Generally, the average processing time for the information to be updated is within a day.
     
    Q10:
    Any fee charged for using e-Update of Address?
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    A:
    No processing fee is charged for using e-Update of Address.
     
    Q11:
    How would I know if I have successfully updated all details? Will there be any form of acknowledgement?
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    A:
    Yes, you can print out the acknowledgement forms via the "Print" button once you have successfully updated the new address.
     



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    If you encounter any problems with this e-service, please contact us at 6391 6100,
    or e-mail to ICA_STP1@ica.gov.sg
    for Student's Pass Holders of Foreign System Schools (FSS), Institute of Technical Education (ITE), Government School (GOV), Institutes of Higher Learning (IHL),
    ICA_STP2@ica.gov.sg
    for Student's Pass Holders of Private Education Organisation (PEO), Kindergartens registered with Ministry of Education and childcare centres licensed by Ministry of Community Development, Youth and Sports (KID),
    ICA_Visit_Pass@ica.gov.sg
    for Visit Pass Holders.

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