Immigration & Checkpoints Authority


e-Update of Address


Help Page


This technical help is for Internet Explorer (IE) 6.0 and above.

1. How to enable Javascript or VBscript?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

e-Update of Address Help


Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to Scripting > Active Scripting then select the "Enable" check box and click the "Ok" button for the Security Setting window and for the Security Tab window

e-Update of Address Help


2.How to enable ActiveX Controls?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.
e-Update of Address Help


Step 2, Select the Security tab on the top of the menu list.

Step 3, Select "Internet" as the web content zone and click the "Custom Level" button.

Step 4, At the Security Setting window, scroll down the list to ActiveX Controls and Plugins > Download unsigned ActiveX controls and Initialized and script ActiveX controls not marked as safe then select the "Enable" check boxes of both and click the "Ok" button for the Security Setting window and for the Security Tab window

e-Update of Address Help


3. How to set "Every Visit to Page"?

Step 1, Click on the Tools > Options at the top menu to enter the Internet Options Page.

Step 2, In the General Tab, under the Temporary Internet Files click the "Setting" button
e-Update of Address Help

Step 3, In the Settings window, Check the "Every visit to the page" and click the "Ok" button in the Setting window and in the Internet Options window.

e-Update of Address Help


How to check/install Java Virtual Machine(JVM)?

To check if JVM has been installed:

  • Click on the Start Button
  • Go to Control Panel
  • Look for Java Plug-in
Java Plug-in



To install JVM:

  • Visit the SingPass web site at http://www.singpass.gov.sg/sppubsvc/
  • Click on the hyperlink [SYSTEM REQUIREMENTS]
  • Click on the hyperlink [FOR PC USERS]
  • Select the appropriate Java Virtual Machine (JVM) based on the version of Windows Operating System of your PC
  • Follow the Installation Instructions accordingly


How to check/install Acrobat Reader?

To check if Acrobat Reader has been installed:
  • Click on the Start Button
  • Go to Control Panel
  • Add and Remove Programs
  • Look for "Adobe Reader" under currently installed programs




Click on the buttons or links once only.
Do not use the Back or Forward button on your browser as this may end your transaction.



If you encounter any problems with this e-service, please contact us at 6391 6100,
or e-mail to ICA_STP1@ica.gov.sg
for Student's Pass Holders of Foreign System Schools (FSS), Institute of Technical Education (ITE), Government School (GOV), Institutes of Higher Learning (IHL),
ICA_STP2@ica.gov.sg
for Student's Pass Holders of Private Education Organisation (PEO), Kindergartens registered with Ministry of Education and childcare centres licensed by Ministry of Community Development, Youth and Sports (KID),
ICA_Visit_Pass@ica.gov.sg
for Visit Pass Holders.

This website is optimised for IE version 6.0 and 7.0 .