eService

 e-VP
 Electronic Visit Pass (Long-Term)
 System


Frequently Asked Questions (FAQs)

List of Questions

  • What is e-VP?
  • Who is eligible to apply for Long-Term Visit Pass (LTVP) online?
  • What if the category of Long-Term Visit Pass I am applying for is not eligible for e-VP?
  • What will happen after I have submitted my online application for Long Term Visit Pass (LTVP)?
  • When should I complete the formalities for my Long-Term Visit Pass?
  • When and how do I check on the application status?
  • If the online application is rejected, can I try to submit another online application again?
  • What are the original documents to be produced?
  • When should I make payment after I received In-Principle Approval (IPA) for my LTVP?
  • What are the available payment modes?
  • How do I check whether the processing fee payment has been submitted successfully?
  • What should I do if I have failed to make payment for the Short-Term Visit Pass (STVP) extension fees on time?
  • If there is an error in the information that I have keyed in, will I be able to retrieve the application and re-submit it?
  • What should I do if e-VP hangs when I am entering my particulars into the system?
  • I have been trying to attach my photo image online but it keeps prompting me that the photo image does not meet your requirements. I am also unable to view my photo image online.
  • I have managed to attach my photo image but after I clicked on the "Submit" button, the system hangs for a long time.
  • I have managed to submit my photo image successfully but the system closes by itself and goes back to the main menu.
  •  

    (A) About eVP

    Q1:
    What is e-VP?
    Back to Top
    A:
    e-VP, otherwise known as e-Visit Pass, is an e-service that allows submission of application of Long-Term Visit Pass (LTVP) without making a trip to ICA.
     
    Q2:
    Who is eligible to apply for Long-Term Visit Pass (LTVP) online?
    Back to Top
    A:
    For New Long-Term Visit Pass (LTVP):
    1. Child of Singapore Citizen or Singapore Permanent Residents
    2. Parents of Singapore Citizen or Singapore Permanent Residents
    3. Spouse of Singapore Citizen or Singapore Permanent Residents
    4. Female visitor whose Child / Grandchild is on Student Pass
    5. Students of Institute of Higher Learning
    6. Visitor Seeking Permission to Deliver a Child in Singapore
    For Renewal of Long-Term Visit Pass (LTVP):
    1. Child of Singapore Citizen or Singapore Permanent Residents
    2. Parents of Singapore Citizen or Singapore Permanent Residents
    3. Spouse of Singapore Citizen or Singapore Permanent Residents
    4. Female visitor whose Child / Grandchild is on Student Pass
    You must also satisfy the following conditions:

    For New Long-Term Visit Pass (LTVP):
    • For all applications:
      1. Your Travel Document has a validity of 6 months or more
      2. Your Short-Term Visit Pass has a validity of 10 days or more
      3. Your Local Sponsor has a SingPass and is at least 21 years of age
    For Renewal of Long-Term Visit Pass (LTVP):
    1. Your Travel Document has a validity of 6 months or more
    2. Your existing Long-Term Visit Pass has a validity of 10 days or more
    3. Your Local Sponsor has a SingPass and is at least 21 years of age
     
    Q3:
    What if the category of Long-Term Visit Pass I am applying for is not eligible for e-VP?
    Back to Top
    A:
    You are advised to report to Visitor Services Centre, Level 4 of ICA Building, to submit your application before the expiry date of your existing visit pass.
     
    Q4:
    What will happen after I have submitted my online application for Long Term Visit Pass (LTVP)?
    Back to Top
    A:
    Applicants are required to pay the compulsory and non-refundable processing fee (S$30) online before they can submit their LTVP application. All submission will be processed by ICA and the outcome will be made known to the applicants within 6 weeks. Applicants can check the result of their application via e-VP's Status Enquiry. For successful applicants, they will need to make online payment for the Issuance fees (S$60) and other applicable fees (e.g. Visa fee, Short-Term Visit Pass Extension fee, etc) before proceeding to book a date online through e-Appointment for the Completion of Formalities. Both the applicant and the sponsor are required to report to Visitor Services Centre, Level 4 of ICA Building, for the Completion of Formalities and collection of the LTVP card.
     
    Q5:
    When should I complete the formalities for my Long-Term Visit Pass?
    Back to Top
    A:
    You should complete formalities for your Long-Term Visit Pass (LTVP) within 2 months after you have successfully made your online payment. You are required to book a date online through e-Appointment for the Completion of Formalities. If you wish to change your appointment date/ time, you can do so via e-Appointment service.
     
    Q6:
    When and how do I check on the application status?
    Back to Top
    A:
    For all new and renewal applications submitted online via e-VP, the processing time is up to 6 weeks. Applicants and/or local sponsors are advised to monitor the status of their application via e-VP's Status Enquiry to check on the latest updates on your application.
     
    Q7:
    If the online application is rejected, can I try to submit another online application again?
    Back to Top
    A:
    If your earlier application had been rejected, you should only submit another online application if there is any change in your circumstances from your previous application(s).
     
    Q8:
    What are the original documents to be produced?
    Back to Top
    A:
    Applicants will be informed of the required documents to be produced when they check the status of their application online via e-VP's Status Enquiry by keying in verifying fields that are prompted.
     
    Q9:
    When should I make payment after I received In-Principle Approval (IPA) for my LTVP?
    Back to Top
    A:
    Payment of Issuance (S$60) and other applicable fees (e.g. Visa fee, Short-Term Visit Pass Extension fee, etc) are to be made online within 14 days from the date of In-Principal Approval (IPA). Failure to do so will result in auto-withdrawal of the application.
     
    Q10:
    What are the available payment modes?
    Back to Top
    A:
    VISA Credit/Debit Card
    MasterCard Credit/Debit Card
    American Express Card (AMEX)
    Internet Banking (Citibank, DBS/POSB and UOB)

    The following cards are not accepted:-

    JCB cards
    Any other types of credit/charge cards
    NETS/ cash payment
     
    Q11:
    How do I check whether the processing fee payment has been submitted successfully?
    Back to Top
    A:
    You may enquire the payment status via e-VP's Status Enquiry. If the processing fees was not made successfully, you may still be able to make the payment via e-VP's Status Enquiry by keying in verifying fields that are prompted.
    Q12:
    What should I do if I have failed to make payment for the Short-Term Visit Pass (STVP) extension fees on time?
    Back to Top
    A:
    You are advised to report to Visitor Services Centre (4th Storey), ICA Building, before the expiry date of your existing Visit Pass. Please note that overstaying is an immigration offence in Singapore. If you overstay past the validity of your immigration pass, you may be subjected to a composition fine or prosecution in court.
     

    (B)System Matter

    Q13:
    If there is an error in the information that I have keyed in, will I be able to retrieve the application and re-submit it?
    Back to Top
    A:
    e-VP prompts applicants to confirm their personal particulars before submitting their application. Hence, once "Submit" button is clicked on, applicants will not be able to make further changes to the details submitted.
     
    Q14:
    What should I do if e-VP hangs when I am entering my particulars into the system?
    Back to Top
    A:
    You can refresh the system and resubmit the application. If you suspect that your application has been submitted, please check the application status online via e-VP's Status Enquiry by keying in verifying fields that are prompted.
     

    (C) About Photo Upload

    Q15:
    I have been trying to attach my photo image online but it keeps prompting me that the photo image does not meet your requirements. I am also unable to view my photo image online.
    Back to Top
    A:
    You are advised to view the details of the error message. Please note that the photo image criteria listed below:
    -   image file is in JPEG format;

    -   preferred dimension is 400 x 514 pixels; and

    -   file size is around 60 Kbytes

    must be fulfilled in order for e-VP to accept your photo image. However, please note that even after being accepted by the system, your photo image will be checked by ICA according to our requirement.

     
    Q16:
    I have managed to attach my photo image but after I clicked on the "Submit" button, the system hangs for a long time.
    Back to Top
    A:
    As you are submitting the image online, depending on your PC configuration and network connection, it may take up to several minutes before your image file is uploaded to our server.

     

    Q17:
    I have managed to submit my photo image successfully but the system closes by itself and goes back to the main menu.
    Back to Top
    A:
    If the system hangs or closes by itself, please check to ensure that security settings on your PC is configured properly. You will need to enable the Java scripting and cookies in your Internet browser.

     
    Click on the buttons or links once only.
    Do not use the Back or Forward button on your browser as this may end your transaction.

    If you encounter any problems with this e-service, please contact us at 6391 6100, or email ICA_Visit_Pass@ica.gov.sg.

    This website is optimised for IE version 7.0, 8.0, Firefox 3.6 and Safari 5.1.7 .